Return & Refund Policy
Return & Refund Policy
We want you to love your purchase from Zenvia Home. If something isn't right, we're here to help.
Returns You have 30 calendar days from the date you received your item to request a return.
To be eligible for a return:
- The item must be unused, in its original condition, and in the original packaging.
- You must provide proof of purchase (order number or receipt).
Non-Returnable Items Certain items are not eligible for return, including:
- Sale or clearance items
- Gift cards
- Items marked as final sale
- Items damaged due to customer misuse
How to Start a Return To initiate a return, contact us at info@zenvia.space with your order number and reason for return. We will provide instructions for how and where to send your package. Items sent back without first requesting a return will not be accepted.
Return Shipping Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. As our products are shipped from international fulfillment centers, please contact us at info@zenvia.space before sending anything back — we will confirm the correct return address and process for your specific order. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Refunds Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.
Damaged, Defective, or Incorrect Items If you received a damaged, defective, or incorrect item, please contact us at info@zenvia.space within 7 days of delivery with your order number and photos of the item. We will arrange a replacement, exchange, or full refund at no additional cost to you.
Exchanges The fastest way to get the item you want is to return the original item and, once the return is accepted, make a separate purchase for the new item.
Late or Missing Refunds If you haven't received a refund yet, first check your bank account again, then contact your credit card company — it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at info@zenvia.space.
Questions If you have any questions about our return and refund policy, please contact us at info@zenvia.space.