Privacy Policy
Last updated: [15-July-2026]
This Privacy Policy describes how Zenvia Home ("we," "us," or "our") collects, uses, and discloses your personal information when you visit or make a purchase from zenvia.space (the "Site").
1. Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device.
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information."
2. How We Use Your Information
We use the Order Information to:
- Fulfill orders (including processing payment, arranging shipping, and providing invoices/order confirmations)
- Communicate with you
- Screen orders for potential risk or fraud
- Provide you with information or advertising relating to our products or services, when in line with your preferences
3. Cookies
We use cookies to help us understand how you use the Site and to improve your experience. You can manage cookie preferences through your browser settings.
4. Sharing Your Information
We share your Order Information with third parties to help us use it as described above. For example, we use Shopify to power our online store — you can read more about how Shopify uses your personal information at: https://www.shopify.com/legal/privacy. We also use third-party payment processors and shipping carriers to complete your order.
We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
5. Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
6. Your Rights
If you are a resident of the European Economic Area (EEA) or other regions with data protection laws, you have the right to access, correct, update, or request deletion of your personal information. You may exercise these rights by contacting us at info@zenvia.space.
7. Do Not Track
Please note that we do not alter our Site's data collection and use practices when we see a Do Not Track signal from your browser.
8. Children's Privacy
Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.
10. Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at info@zenvia.space.